Self Service Reset Password Management
Self Service Reset Password Manager enables students and staff to securely reset their
Active Directory passwords without having to involve the school’s precious IT support resources.
SSRPM reduces user downtime as they no longer have to wait for their passwords to be reset. It
increases IT efficiency as support staff now have more time to focus on other technical issues
rather than tying up valuable resources on the time consuming task of resetting passwords. Most
importantly, SSRPM increases overall IT security; it eliminates false password reset requests and
allows IT to track the password changes that are being made by users.
Top 5 Reasons to Download SSRPM
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Efficiencies and Cost: Calls to the helpdesk will be reduced by up to 30%, resulting in
increased efficiencies and better utilization of staff skills and abilities.
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Compliance: System administrators have the ability to track which students and staff have
enrolled and can record all user password changes.
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Productivity: Increases end-user productivity by eliminating the downtime waiting for the
helpdesk to reset a password. Increases overall helpdesk productivity allowing staff members to work
on other projects rather than dealing with password reset requests.
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Technology: User friendly GUI / GINA extensions make it easy to start the reset process. In addition,
there is an ASP web interface password reset form available for remote users or for kiosks. SSRPM
also provides multiplatform support and multilingual support.
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Security: User defined challenge questions verify the user's identity
eliminating the risk of fraudulent password reset requests.
Every organization faces several common challenges in password management.
With Self Service Reset Password Management IT administrators are now able
to address these issues with ease. Some of the most common problems faced by
IT departments in password management are listed below;
Common Password Management Problems
Frequent password reset requests to the helpdesk
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Use of highly qualified IT staff resetting user passwords
Security risks
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Outside individuals requesting a password reset
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Unenforced password strength requirements
End-user downtime
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Loss of productivity while waiting for IT staff to reset passwords
Solution: Self Service Reset Password Management
SSRPM can reduces the volume of password reset requests by up to 70% while increasing
overall network security. IT support personnel will also have more time
to focus on higher level issues, maximizing their skill set, and elevating
the overall professional image of the IT department.
So how does it work?
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The SSRPM User Client Software
Based on a GPO on an OU/domain, a small piece of software will need to be
installed on each workstation in the corresponding OU/domain. This software
communicates with the central SSRPM service to allow end-users to reset their
passwords and adds an extra "Forgot my password" to the standard Windows
logon dialog.
When the end-user logs on, the software will check with the central SSRPM
Service to verify enrollment. If not enrolled, the end-user will automatically
be asked to enroll. The administrator can allow end-users to skip the enrollment
step. If the end-user hits the button "Forgot my password" and the end-user has
enrolled, the software will retrieve the set of questions and answers from the
central service and the end-user can start the process of resetting their password.
The final password reset is performed by the central SSRPM Service.
After the reset, the end-user can log in immediately using the logon dialog.
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SSRPM Service
The central SSRPM service stores all security question answers in the SSRPM
database and processes the reset
password requests. The service is installed during the installation process of
Self Service Reset Password Manager. For a successful installation, the service
must have access to a Windows Domain Controller. The service is managed by the
SSRPM Admin Console.
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SSRPM Admin Console
The SSRPM Admin Console is operated by a systems administrator and the helpdesk.
It guides the systems administrator through the installation of the central SSRPM
service. The admin console also assists in the enrolment process and in monitoring
service events (for instance: password resets or end-user enrolments) during normal
operation through the SSRPM Dashboard and several overviews.
